Back to PixentraPrivacy PolicyEmail privacy team
Account deletion

Delete your Pixentra account through a verified request.

This page exists for users who need a web-based deletion path. We do not offer anonymous public deletion requests. If you still have the app installed, start inside Pixentra and use the in-app delete action. If you do not, email privacy@pixentra.co from the address associated with your account.

Verified before anything is deleted

Pixentra reviews each request before deletion so a public page cannot be used to remove another person's account. Verified requests remove or de-identify data that no longer needs to be retained.

Request account deletionReturn to Pixentra

How the process works

01

If you still have the app

Open Pixentra and go to Profile, Security, Delete account. The app can submit the verified deletion request directly.

02

If you no longer have app access

Email privacy@pixentra.co from the email address tied to your Pixentra account. Include enough detail for us to identify the account you want removed.

03

Verification before deletion

Pixentra verifies account ownership before any deletion is processed. We do not execute anonymous public deletion requests.

Data deleted or de-identified after a verified request

  • Account profile details and linked authentication access that are no longer required to operate the service.

  • Saved device tokens, notification preferences, and account-level app settings.

  • Profile media and other account-managed content that can be safely removed or de-identified once the request is verified.

Data that may be retained

  • Transaction, receipt, tax, payout, and payment-related records that must be retained for accounting, chargeback, or legal obligations.

  • Security, fraud-prevention, and abuse-prevention records kept only as long as required to protect the platform or resolve disputes.

  • Support and compliance records that must be preserved for the period required by law or legitimate operational obligations.

What to include in your request

  • Send the email from the address connected to your Pixentra account whenever possible.

  • Mention that you want to delete your account and any associated personal data that no longer needs to be retained.

  • If you have active orders, receipts, or disputes, expect those records to remain only for the retention period required to satisfy payment, accounting, and legal obligations.